Privacy Policy

Introduction

Welcome to https://mercedes-certified-collision-center.dentrepair-talk.com (hereafter referred to as “our website” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and California’s Consumer Personal Information Act (CPIA)
Colorado’s Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our website, including but not limited to, our online applications, services, products, and any interactive features. It is important to be aware that this privacy statement does not extend to third-party websites, platforms, or services that you may access through links on our site. Each of these external entities has its own privacy policies, and we encourage you to review them carefully.

Processing Activities

This policy outlines the ways in which your personal data is processed when:

You use any of our applications or services as an authorized user.
You visit our website and interact with its various features.
You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal information to enhance your experience and improve our services. The types of data we gather include:

Account Information: Details related to your registration and account creation, including user names and passwords.
Payment Information: Credit or debit card details, billing addresses, and payment history for processing transactions.
Financial Information: Bank account numbers and other financial records required for specific services or promotions.
Purchase Information: Items you have purchased from us, order history, and associated details.
Mobile Device Identifiers: Unique identifiers from your mobile device to provide personalized content and analytics.
Location Data: Information about your geographical location, used to offer tailored services and promotions.
Feedback: Reviews, ratings, and comments you share with us, which help improve our products and services.
Social Media Information: Data from social media platforms when you interact with us through these channels.
Product Information: Preferences, reviews, and interactions related to the products we offer.

We collect this data through direct user input, interaction with our systems, and automated technologies, such as web beacons and cookies. Additionally, third parties may share personal information with us for specific purposes, adhering to their respective privacy policies.

Cookies

We utilize cookies to enhance your experience on our website and gather analytics. Cookies are small text files stored on your device that serve various functions:

Strictly Necessary: These cookies enable core features and interactions on our site. They ensure the secure delivery of services and maintain user sessions.
Preference: Cookies in this category remember your preferences, such as language settings and display options.
Analytics: Tracking tools use these cookies to gather information about your usage patterns and provide insights for improvement.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purposes collected, as per applicable laws and regulations. Once these purposes are fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

The protection of your personal data is a top priority. We have implemented robust organizational safeguards and security measures to safeguard your information:

Employing encryption for secure communication and data storage.
Engaging trusted third-party processors who adhere to strict privacy and security standards.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our website does not knowingly collect or solicit personal information from minors. If you believe we have collected data from a child, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Rectification: The right to have inaccurate or incomplete data corrected.
Erasure (Right to be Forgotten): You may request the deletion of your data under specific circumstances.
Restriction: Limiting the use or processing of your data for certain purposes.
Portability: Receiving a copy of your personal data in a structured, commonly used format.
Objection: Opposing the processing of your data for legitimate interests.
Non-Discrimination: You have the right to take legal action if you believe we have discriminated against you based on your exercise of privacy rights.

To exercise any of these rights, please contact our Data Privacy Team using the details provided in the ‘Contact Us’ section below. We will respond to your request promptly and in accordance with applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For inquiries, requests to unsubscribe, or questions regarding data privacy, please reach out to us via:

Email: [email protected]
Mail: Privacy Policy Inquiries, Mercedes Certified Collision Center, [Address]

We are dedicated to addressing your concerns and ensuring a transparent and secure experience on our website.